Africa BPO & Outsourcing Companies 2026
10 verified BPO and staffing companies in Africa. The world's fastest-growing outsourcing destination with young talent and competitive rates.
Why Choose Africa for Outsourcing?
Young, Growing Workforce
Africa has the world's youngest population (median age 19). 700K+ STEM graduates annually with increasing tech skills. By 2035, Africa will have the world's largest working-age population, creating a massive talent pipeline.
50-70% Cost Savings
Customer service from $4-10/hr. Developers from $15-45/hr. Among the most competitive rates globally while quality continues to improve rapidly with tech ecosystem investments.
UK/Europe Time Zone Alignment
North and West Africa (Morocco, Nigeria) are 0-1 hours from UK time. South and East Africa are 2 hours ahead. Near-perfect overlap with European business hours for real-time collaboration.
Multilingual Capabilities
English (South Africa, Kenya, Nigeria), French (Morocco, Senegal), Arabic (Egypt, Morocco), Portuguese (Mozambique). Ideal for multilingual support serving Europe, Middle East, and francophone markets.
Top African Countries for Outsourcing
South Africa
- Most developed BPO market in Africa
- Native English speakers
- Cape Town & Johannesburg tech hubs
- Strong financial services expertise
- Best infrastructure on continent
Kenya
- Nairobi = Africa's tech capital
- M-Pesa fintech innovation hub
- Strong mobile/fintech expertise
- High English proficiency
- Google, Microsoft Africa HQs
Nigeria
- 200M population = massive workforce
- Lagos tech ecosystem booming
- 4 tech unicorns (Flutterwave, etc.)
- Strong in fintech, software dev
- Most competitive rates
Egypt
- 100M population, large workforce
- Cairo tech parks (Smart Village)
- Arabic + English capabilities
- Strong for MENA market support
- Government BPO incentives
Morocco
- Same time zone as UK (GMT/GMT+1)
- French, Spanish, Arabic fluency
- Casablanca BPO hub
- Strong for European markets
- 2-hour flight from Paris/Madrid
Ghana
- Official language: English
- Stable democracy, business-friendly
- Accra emerging tech scene
- Growing BPO sector
- Same time zone as UK
Companies by Specialization
Africa Outsourcing Rates by Role & Country
| Role | South Africa | Kenya | Nigeria | Egypt |
|---|---|---|---|---|
| Customer Service Agent | $8-15/hr | $5-10/hr | $4-8/hr | $4-8/hr |
| Virtual Assistant | $10-18/hr | $6-12/hr | $5-10/hr | $5-10/hr |
| Data Entry / Back Office | $6-12/hr | $4-8/hr | $3-6/hr | $3-6/hr |
| Junior Developer | $15-25/hr | $10-18/hr | $8-15/hr | $8-15/hr |
| Senior Developer | $30-50/hr | $20-35/hr | $18-30/hr | $15-25/hr |
| Digital Marketing | $12-25/hr | $8-18/hr | $6-15/hr | $6-12/hr |
| US (comparison) | Customer Service: $15-25/hr | Developers: $75-150/hr | |||
Rates are approximate and vary by company, specific skills, and engagement model. South Africa commands premium rates due to infrastructure and English proficiency.
Language Capabilities by Country
English
- South Africa - Native level
- Kenya - Official language, high proficiency
- Nigeria - Official language, high proficiency
- Ghana - Official language
French
- Morocco - Widely spoken
- Tunisia - Widely spoken
- Senegal - Official language
- Ivory Coast - Official language
Arabic
- Egypt - Native level
- Morocco - Native level
- Tunisia - Native level
Other
- Portuguese - Mozambique, Angola
- Spanish - Morocco, Eq. Guinea
- German - Namibia, South Africa
Africa Outsourcing FAQ
Why is Africa emerging as a BPO and outsourcing destination?
Africa is the fastest-growing outsourcing destination globally due to:
- Young, educated workforce - median age of 19 with 700K+ STEM graduates annually
- Competitive rates 50-70% below Western markets
- Favorable time zones for UK/Europe (0-2 hour difference for North/West Africa)
- Growing English and French proficiency
- Major tech investments by Google, Microsoft, and Meta in African hubs
- Government incentives in Rwanda, Kenya, and South Africa to attract BPO investment
How much does outsourcing to Africa cost?
African outsourcing rates are highly competitive:
- Customer service agents: $4-10/hour
- Virtual assistants: $5-12/hour
- Software developers: $15-45/hour
- Data entry/back office: $4-8/hour
South Africa commands premium rates ($15-50/hr for developers) due to infrastructure and English proficiency. Nigeria, Kenya, and Egypt offer the most competitive rates. Overall 50-70% savings compared to US/UK rates.
Which African countries are best for outsourcing?
Top African outsourcing destinations:
- South Africa - Most mature market, excellent English, strong financial services BPO, Cape Town tech hub
- Kenya - "Silicon Savannah", Nairobi tech scene, M-Pesa fintech innovation, strong in mobile/fintech
- Nigeria - Largest talent pool (200M population), Lagos tech hub, growing developer community
- Egypt - Large educated workforce, Cairo tech parks, strong in Arabic/MENA support
- Morocco - French/Spanish nearshore for Europe, Casablanca BPO hub, 0-1 hour from Western Europe
What is the time zone difference between Africa and the US/UK?
African time zones vary by region:
- South Africa/Kenya/Egypt (UTC+2): 7 hours ahead of US Eastern, 2 hours ahead of UK
- Nigeria/Ghana (UTC+1): 1 hour ahead of UK, 6 hours ahead of US Eastern
- Morocco (UTC+0/+1): Same as UK or 1 hour ahead, 5-6 hours ahead of US Eastern
North and West Africa offer excellent alignment with UK/European business hours (near-complete overlap). East and South Africa provide 3-4 hours overlap with US East Coast.
What languages are spoken in African BPO centers?
Africa offers diverse language capabilities:
- English: South Africa (native), Kenya, Nigeria, Ghana (official language, high proficiency)
- French: Morocco, Tunisia, Senegal, Ivory Coast (native level)
- Arabic: Egypt, Morocco, Tunisia (native level, ideal for MENA support)
- Portuguese: Mozambique, Angola
- Spanish: Morocco, Equatorial Guinea
This makes Africa ideal for multilingual customer support serving Europe, Middle East, and francophone markets.
Filter Africa Companies
Showing 10 of 10 companies
Africa BPO & Staffing Companies Directory
| Company | Specialization | Size | Founded | Rating | Pricing |
|---|---|---|---|---|---|
| Andela (Africa) New York, NY, USA | Engineering Teams | 2000+ | 2014 | Mid to Enterprise | |
| Workforce Africa Lagos, Nigeria | PEO/EOR | 500+ | - | - | Mid-market |
| Somewhere USA | Remote Staffing | 500+ | - | - | SMB to Mid |
| Kupa Global UK | AI, Software Delivery | 100+ | - | - | Mid-market |
| Accurex Kenya | Offshore Staffing | 200+ | - | - | Mid-market |
| Tunga Netherlands | Software Development | 500+ | - | - | SMB to Mid |
| Cherry Assistant USA | Virtual Assistants | 100+ | - | - | SMB |
| Staffing Africa Kenya | HR Solutions | 200+ | - | - | Mid-market |
| Kontak Recruitment Johannesburg, SA | Recruitment | 200+ | - | - | Mid-market |
| Techno Brain Kenya | IT Training | 1000+ | - | - | Enterprise |
Africa vs Other Offshore Destinations
| Factor | Africa | Philippines | India |
|---|---|---|---|
| Best For | UK/Europe support, multilingual | US customer service | IT development, scale |
| Cost Level | Lowest | Low-Medium | Low |
| Hourly Rates | $4-45/hr | $8-35/hr | $12-80/hr |
| Time Zone (to UK) | 0-2 hours (best) | +8 hours | +5.5 hours |
| Time Zone (to US ET) | +5-7 hours | +13 hours | +10.5 hours |
| Languages | English, French, Arabic | English | English |
| Maturity | Emerging (high growth) | Mature | Mature |