Updated 2026-02-05
Concentrix vs KDCI Outsourcing
Side-by-side comparison to help you choose the right offshore staffing partner.
Quick Comparison
Concentrix
Philippines
- Founded: 1983
- Size: 100000+
- Specialization: CX Solutions
- Price Tier: Enterprise
- Rating: 4.5/5 (Clutch)
KDCI Outsourcing
Philippines
- Founded: 2011
- Size: 500+
- Specialization: eCommerce Support
- Price Tier: Mid-market
Detailed Comparison
| Feature | Concentrix | KDCI Outsourcing |
|---|---|---|
| Primary Region | Philippines | Philippines |
| Headquarters | Fremont, USA | Pasig City, Philippines |
| Year Founded | 1983 | 2011 |
| Company Size | 100000+ | 500+ |
| Specialization | CX Solutions | eCommerce Support |
| Price Tier | Enterprise | Mid-market |
| Rating | 4.5/5 (Clutch) | Not rated |
| Engagement Models | Managed Services | Dedicated Teams |
| Industry Verticals | Tech, Finance, Retail, Healthcare | eCommerce, Retail, Creative |
| Role Types | Support Agents, Tech Staff | VAs, Designers, Support Staff |
| Delivery Centers | 50 sites in Philippines | Pasig City (Metro Manila), Carson CA (USA) |
| Certifications | ISO, SOC 2 | Not listed |
| Free Consultation | ✓ Yes | ✓ Yes |
| Case Studies | ✓ Available | ✓ Available |
When to Choose Each Provider
Choose Concentrix if you need:
- Expertise in CX Solutions
- Teams based in Philippines
- Enterprise pricing tier
- Managed Services engagement
- Tech industry focus
Choose KDCI Outsourcing if you need:
- Expertise in eCommerce Support
- Teams based in Philippines
- Mid-market pricing tier
- Dedicated Teams engagement
- eCommerce industry focus
Frequently Asked Questions
Which is better: Concentrix or KDCI Outsourcing?
The best choice depends on your specific needs. Concentrix specializes in CX Solutions with teams in Philippines, while KDCI Outsourcing focuses on eCommerce Support in Philippines. Consider your budget (Enterprise vs Mid-market), required expertise, and preferred time zone alignment.
How do Concentrix and KDCI Outsourcing compare on pricing?
Concentrix operates in the Enterprise pricing tier, while KDCI Outsourcing is positioned as Mid-market. The difference in tiers suggests KDCI Outsourcing may offer more competitive rates.
What services do both companies offer?
Concentrix offers Managed Services services across Tech, Finance, Retail. KDCI Outsourcing provides Dedicated Teams in eCommerce, Retail, Creative.
Need More Options?
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